Trouble signing in to Account Live? Verify if you have entered your login credentials correctly or not. If in case you have forgotten your password, then follow the stepwise procedure for the Account Live password reset process and gain the access of your account back. The steps mentioned here are applicable only if you have turned the two-step authentication feature on.
Visit account.live.com/password/reset. Enter either the email address, phone number or Skype ID associated with your Microsoft account. Click Next, and you will see a message “We just sent a code to your gmail account. Check your email for a message from the Microsoft account team, and enter the code here.”
Log in to the email address to check the Account Live com Password Reset email or check your phone’s SMS application to view the Microsoft Account Password reset message. Copy the password reset code and paste it correctly. Click the Next button, and you will see two text boxes labeled as “Enter new password and confirm password”. In the first one, type the new password and in the second type it again to confirm. Save the new password, and use it for accessing your account at account.live.com.